Welcome to Synapser!
These Terms of Use outline the rules and guidelines for using our websites, apps, and services.
By accessing or using our platforms, you agree to these terms.
If you don’t agree, please discontinue use immediately.
1. Who We Are
Synapser Proprietary Limited (Registration number: 2016/102575/07) owns and operates several platforms, including:
1.1 Websites
- synapser.com
- thekeyplatform.co
- entrymfa.com
- gain4me.com
- project-tide.org
- secureus-fs.com
- secureus.co.za
- secureusfs.com
- secureusinsure.co.za
- secureusinsure.com
- utilityafrica-cp.com
1.2 Apps and Services
linked to these sites.
These Terms apply to all Synapser platforms and their content, including text, images, software, and services.
2. Key Definitions
- “We,” “us,” “our”: Synapser and our affiliates, employees, and authorized representatives.
- “You,” “your”: Any user accessing our platforms, including businesses, agents, or automated tools like bots.
- “Terms”: These Terms of Use and related policies (e.g., Privacy Policy).
- “Biometric Data”: Biometric data refers to personal information resulting from specific technical processing relating to the physical, physiological, or behavioural characteristics of a natural person, which allows or confirms the unique identification of that person. This includes facial images, fingerprint data, voice patterns, iris scans, and other similar identifiers. For the purposes of the Entry App, biometric data specifically includes facial recognition and fingerprint data used to verify a user’s identity and authenticate access to services. Because biometric data is classified as special personal information under South Africa’s Protection of Personal Information Act (POPIA) and special category data under the EU General Data Protection Regulation (GDPR), it is collected and processed only with the user’s explicit consent and is protected using robust encryption and security protocols.
- “Software-as-a-Service” (SaaS): refers to a software delivery model in which applications are hosted by a service provider or vendor and made available to users over the internet. Users access and use the software remotely through a web browser or app interface without installing it on their own devices. The service provider retains control over the software infrastructure, maintenance, updates, and security. Under this model, users are typically granted a limited, non-exclusive, non-transferable right to access and use the software in accordance with the applicable terms and subscription agreement, while ownership of the software and its underlying code remains with the service provider.
3. Service Description / Scope of Use
Synapser provides access to its platforms, including cloud-based software services (the ‘Services’), via a Software-as-a-Service (SaaS) delivery model. These Services are accessed remotely and are not sold or licensed for on-premises installation.
4. Relationship to Other Agreements
These Terms of Use apply to general access to and use of Synapser-operated websites, applications, and services.
Where a user or customer has entered into a separate written agreement with Synapser, including an Enterprise Order, software licence, or Data Processing Addendum, those agreements shall take precedence over these Terms of Use in the event of any conflict.
5. Software Development Kits
Certain Synapser products are provided as licensed software components (including SDKs) intended for integration into customer-controlled systems. Use of such SDKs is governed by a separate proprietary software licence and, where applicable, an enterprise data processing agreement. These Terms do not apply to SDK use except where expressly stated.
6. Service Availability / Uptime Guarantee / Support
We strive to maintain the availability of our Services, but do not guarantee uninterrupted access. Maintenance windows and unexpected outages may occur. Where applicable, details of service levels will be communicated to enterprise users under a separate Service Level Agreement.
7. Using Synapser Platforms
You’re welcome to explore and/or subscribe to our platforms under these conditions:
7.1 Users
“Users” are responsible for maintaining the confidentiality of their account credentials. Synapser will not be liable for unauthorized access resulting from compromised login details.
7.2 Paid Services
Certain Services may require payment. Subscription terms, pricing, billing frequency, and cancellation rights are outlined in the applicable pricing schedule or End User License Agreement.
7.3 Data Processing
Where Synapser processes personal data on behalf of customers, such processing is governed by our Data Processing Agreement (DPA), which forms part of these Terms for applicable enterprise customers.
7.4 Privacy Policy
Please refer to our Privacy Policy which describes the way that we collect, store, use, and protect information that can be associated with you or another specific natural or juristic person and can be used to identify you or that person (personal information).
7.5 Cookie Policy
Please refer to our Cookie Policy which describes what cookies are, what we use them for, and how you can manage them during your visit to, or use of our website and/or services. This policy works alongside our Privacy Policy.
7.6 Legal Compliance
We comply with relevant data protection regulations, including POPIA, GDPR and CCPA, to ensure your data is handled legally and securely.
7.7 Permitted Use
Use our platforms for personal, informational purposes. Commercial use requires prior written permission.
7.8 Limited License
You may view, download, or share content, but only for non-commercial purposes and with proper copyright attribution.
7.9 No Harmful Actions
Do not harm, disable, or misuse our platforms. This includes:
- Introducing malicious software.
- Attempting unauthorized access.
- Using bots or crawlers without permission.
7.10 Lawful Use
You may not use our Services to violate laws, infringe intellectual property, or disrupt network integrity. We reserve the right to suspend access for activities that threaten system security or stability.
7.11 Linking Policy
You can link to our homepage but not to internal pages unless expressly authorized.
We reserve the right to revoke access for any reason, at any time, without notice.
8. What You Must Not Do
When using our platforms, avoid:
- Violating these terms or any laws.
- Misusing intellectual property or content.
- Creating harmful links, framing, or misrepresenting our platforms.
- Interfering with other users or attempting to reverse-engineer our systems.
We actively monitor misuse and may take legal action if necessary.
9. Accuracy of Information
We work hard to keep content accurate and up to date, but:
- No Guarantees: Content might not always be complete, current, or accurate.
- Your Responsibility: Don’t rely solely on our content for important decisions.
10. For Investors
If you’re accessing investor-related content (e.g., reports, filings):
- Treat it as informational, valid only at the time of publication.
- Verify independently before making investment decisions.
11. Your Promises to Us
11.1 Confirmation
By using Synapser platforms, you confirm that:
- You’re at least 18 years old or have permission from a guardian.
- The information you provide is accurate and truthful.
11.2 Use of Synapser-Operated Applications
Where you access or use applications or platforms that are directly operated by Synapser (including the Entry App), you confirm that you are authorised to provide the identification and biometric information requested and that you consent to its use for authentication and verification in accordance with Synapser’s Privacy Policy. Where you submit personal or biometric data of another individual (such as a beneficiary or dependent), you confirm that you have obtained their lawful consent to do so and acknowledge that their information will be processed in accordance with our Privacy Policy.
This confirmation does not apply where Synapser software development kits (SDKs) are integrated into third-party or customer-operated applications, in which case the customer operating the application is responsible for obtaining lawful consent and providing required notices to end users.
11.3 Biometric Recognition
Synapser is not liable for access issues arising from failed biometric recognition.
12. Our Intellectual Property
All rights to the content, design, and trademarks on our platforms belong to us or our licensors. You may not:
- Modify, distribute, or copy content without permission.
- Use Synapser trademarks without prior consent.
13. Liability and Disclaimers
- No Warranties: We provide our platforms “as is.” This means no promises about quality, accuracy, or uninterrupted access.
- Limited Liability: If something goes wrong, our maximum liability is R100. We are not responsible for indirect losses like lost data or profits.
- Third-Party Links: We are not liable for content or issues on external websites linked to ours.
14. General Terms
- Changes to Terms: We may update these Terms periodically. Continued use means you accept the changes.
- Severability: If a part of these Terms is invalid, the rest remain enforceable.
- Jurisdiction: These Terms are governed by South African law.
15. Contact Us
If you have questions or concerns about these Terms, contact us at info@synapser.com.
By using Synapser platforms, you agree to these Terms of Use.
Thank you for being part of our community!